IT support refers to services which companies offer to end-users of personal computer products or services, instead of offering training, configuration or other technical support services themselves. In layman’s terms, IT support provides assistance to computer users based on their individual computer needs and requirements. It may also provide advice on various hardware, software or networking issues or concerns.
There are various reasons for hiring IT support specialists. The most common reason is that someone in your company requires technical assistance. For instance, if you need help with network installation, you might call an IT support specialist who will be able to help you with the necessary steps for setting up a basic network, much information on hardware and software needed for the network setup, and much more. An IT support specialist is likely to have a wide range of skills and knowledge in the IT field.