IT Support and Information Technology Security
IT support services sell all sorts of products and services to businesses of all sizes. So how do you know which ones you really need and when you should they be used? Here’s a quick list of the top 10 most common things with a brief description of each one.
There are two types of IT support – hardware and software. One type provides hardware support such as network hardware, software support such as operating systems, hardware devices, routers, switches, security devices, and storage devices. The other type provides information technology or communications infrastructure such as email, intranet, firewall, switches, backup, data storage, LANs, and telephony infrastructures. If an information technology or communications infrastructure requires repair, then the IT tech support team would provide that service. For example, if a company needs to replace routers because they’ve been broken for a few months, they’d call on a hardware/software tech support team rather than calling an Information Technology Services (IT) support team who would provide a computer network support or a computer networking services.