An IT support desk keeps track of all tickets that are issued, as well as a trend of ticket numbers over time. Trends indicate the amount of help that is required and can show changes in support requests after the implementation of new services or software. Trends also help the IT support desk team optimise its resources. It can plan for peak hours and validate the need for additional resources. By tracking tickets, it can prevent costly breakdowns. IT support desks provide assistance to all levels of an organization, from individual staff to companies.